Medically Reviewed: Dr Gideon Kwok
Image Credit: Canva
Key Takeaways
- Improved Response Times
AI chatbots reduced patient wait times for responses by 80%, providing instant support and improving service quality. - Enhanced Patient Satisfaction
The implementation of chatbots led to a 60% increase in patient satisfaction scores related to communication and support. - Proactive Engagement
Automated follow-up messages and health tips encouraged patients to adhere to their care plans, enhancing patient engagement and health management.
Introduction
General Health Clinic in NYC wanted to boost how they connect with patients using cool tech solutions. This story showcases how Markitech’s AI chatbots have completely changed patient interactions, making support available 24/7 and hugely ramping up patient engagement.
The Problem
The clinic had a hard time keeping up with communicating with patients after hours. There were just too many calls, long wait times, & delayed responses. All these issues made patients unhappy and less engaged.
The Smart Solution
Markitech put together a fancy AI chatbot system for the clinic:
- Always-On Support:These chatbots are on duty 24/7, answering questions, giving medical info, and guiding patients before their appointments.
- Quick Replies:Using natural language processing, these chatbots get what the patients are asking right away and respond instantly. This cuts down those annoying wait times.
- Keeping Patients Engaged:The bots also send out follow-up messages and health tips automatically. It helps patients stick to their care plans and keeps them involved in managing their health.
What Happened Next
After bringing in these smart chatbots, the clinic saw some big changes:
- A whopping 80% drop in patient wait times for answers.
- Patient satisfaction scores about communication went up by 60%.
- Patients stayed more engaged thanks to useful health tips & reminders from the bots.
Conclusion
Using AI chatbots at General Health Clinic has totally changed how they talk to and engage with patients. With around-the-clock support, not only has clinic efficiency gone up but also the whole patient experience has gotten much better. This case study shows just how powerful AI can be when it comes to improving patient interaction & engagement in healthcare.
MarkiTechhas various subsidiaries with products and services targeted towards digital healthcare and telehealth/telemedicine and virtual clinics with a laser focus on helping seniors age in place and help their caregivers.
Sensights.aiis a company focused on remote patient monitoring and aging solutions, which utilizes artificial intelligence to track the health of patients and keep a round-the-clock connection between caregivers and patients.
As well, Veyetalsuses PPG and AI modeling algorithms to capture the light reflected by the blood vessels under a patient’s skin to measure vitals anytime, anywhere.
Lastly, we have now launched our latest Mental Health AI Scribe tool called CliniScripts.com
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